The fastest way to reach us is [email protected]. Include the account or workspace involved and a clear description, but never send passwords, full payment card details, or sensitive files by ordinary email.
Product and account support
Email [email protected] for sign-in, workspace access, uploads, processing, exports, supplier links, or general product questions. Include the account email, workspace name, affected page, approximate time, and any safe-to-share error reference.
We respond within three business days. Urgent service incidents and security reports are prioritised.
Billing, cancellation, and refunds
For a charge, invoice, subscription, cancellation, or refund, email [email protected] with the receipt or transaction identifier and the account email. You can also use the manage-subscription or support link in the checkout provider’s receipt.
Do not send a full card number, bank credential, password, or authentication code.
Privacy and data rights
Use [email protected] with the subject “Privacy request” to ask about access, correction, export, deletion, restriction, or objection. Tell us your relationship to the relevant workspace. We may need to verify identity and authority before disclosing or changing personal data.
Security reports
Use [email protected] with the subject “Security report” for a suspected vulnerability, unauthorised access, exposed link, or security incident. Include enough detail to reproduce or contain the issue, but do not access data that is not yours, disrupt the service, or publish an unresolved vulnerability.
Business identity
Service and trading name: Filovara. Product: Filovara EUDR. Website: filovara.com. The applicable seller or merchant of record for a paid transaction is identified at checkout and on the receipt.