These Terms form an agreement between you or the organisation you represent and Filovara. They explain the service boundary, account duties, billing, acceptable use, and how either party may end the service.
1. Agreement and eligibility
By accessing or using Filovara, you agree to these Terms and the Privacy Policy. If you use Filovara for an organisation, you confirm that you have authority to bind that organisation. You must be legally able to enter a contract and provide accurate account and billing information.
“Filovara” is the service and trading brand identified on this website and at checkout. Any order form or checkout record that identifies a contracting entity forms part of your agreement.
2. What Filovara provides
Filovara provides software for organising evidence, validating technical data, identifying missing or conflicting information, coordinating supplier requests, and preparing filing materials for EUDR workflows.
Filovara is not a law firm, customs broker, certification body, auditor, or regulator. Results are technical preparation aids, not legal advice, a final CN classification, proof of document authenticity, a compliance certificate, or a guarantee that any authority will accept a submission. You remain responsible for facts, risk decisions, professional advice, and formal filings.
3. Accounts and organisation access
You are responsible for account security, authorised users, role assignments, and activity performed through your workspace. Keep credentials confidential, use appropriate access controls, and notify us promptly of suspected unauthorised access.
Workspace owners and administrators may invite or remove members and control access to organisation data. You must have a lawful basis and all necessary rights to provide personal data, documents, geolocation, and other content to Filovara.
4. Acceptable use
You may not use Filovara to break the law, infringe rights, mislead regulators, distribute malware, probe or bypass security, access another customer’s data, overload the service, reverse engineer restricted parts of the service, resell access without permission, or submit content you are not authorised to process.
We may limit or suspend access where reasonably necessary to prevent harm, investigate abuse, comply with law, or protect the service and other customers.
5. Customer content and confidentiality
You retain ownership of customer content. You grant Filovara the limited rights needed to host, copy, process, transmit, and generate requested outputs from that content solely to provide, secure, and support the service.
Each party will use reasonable care to protect the other party’s confidential information and will use it only for the relationship, except where disclosure is authorised or legally required.
6. Plans, payments, renewal, and taxes
Current features, allowances, prices, and billing periods are shown on the Pricing page and at checkout. Paid access begins only after Filovara receives and verifies a successful provider event. Usage stops at the plan limit; Filovara does not add hidden automatic overage charges.
Depending on the active checkout, the payment provider identified there may process payment or act as merchant of record or authorised reseller. Checkout terms, tax treatment, receipts, and the provider’s buyer terms also apply to that transaction.
Recurring plans renew for the selected monthly or annual period until cancelled. You may manage or cancel through the billing or customer-portal link made available for the active provider, including links in the transaction receipt. Cancellation normally takes effect at the end of the paid period unless the checkout terms or applicable law require otherwise.
7. Refunds
Refund eligibility and the request process are described in the Refund Policy. Mandatory consumer rights and any more protective checkout-provider terms continue to apply. Approved refunds are returned through the original payment channel where possible, and associated access or credits may be removed.
8. Changes, previews, and availability
We may improve, replace, or discontinue features, or update limits where reasonably necessary. We aim to avoid materially reducing a paid service during a current billing period without notice or a suitable remedy.
Features marked preview, beta, synthetic, or release-gated may be incomplete and may change. We do not promise uninterrupted or error-free operation, but we will use reasonable care and skill to provide the service.
9. Intellectual property and feedback
Filovara and its licensors own the service, software, branding, documentation, and non-customer content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service during the applicable access period. If you provide feedback, we may use it without restriction or payment, without identifying you as the source.
10. Responsibility and liability
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. To the extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profit, revenue, goodwill, or data that could reasonably have been avoided through normal backups.
To the extent permitted by law, Filovara’s total liability arising from the paid service is limited to the amount you paid for that service in the 12 months before the event giving rise to the claim. This limit does not apply to fraud, wilful misconduct, or other liability that law does not allow us to limit.
11. Suspension, termination, and disputes
You may stop using free services at any time and may cancel a paid plan as described above. We may terminate or suspend access for material breach, non-payment, security risk, unlawful use, or where continuing the service would violate law. Where practical, we will give notice and an opportunity to cure.
Before starting formal proceedings, please contact us so we can try to resolve the issue. The governing law and forum may be stated in an order form, checkout, or the mandatory law applicable to the transaction. Mandatory local rights are not displaced.
12. Changes to these Terms
We may update these Terms for legal, security, provider, or product changes. Material changes will be notified reasonably in advance where required. Continued use after the effective date means you accept the updated Terms; if you do not agree, stop using the service and cancel any renewal before the change takes effect.